User Support
Tool-Specific Questions and Concerns
Installation Issues and Bug Reports
For installation problems or bug reports, the best approach is to open an Issue in the GitHub repository for the tool. This creates a searchable, public record and allows community members to contribute solutions.
If you are a Rosetta Commons member with Slack access, you can also use the tool’s dedicated channel or the #how_do_i_do_x channel to get help and feedback.
Historical (Rosetta Forum)
Have a question about Rosetta or PyRosetta? Check the Rosetta Forum first.
The Rosetta Forum officially closed in mid-2024, but remains available in a read-only format. It still contains helpful answers to many user questions and is an excellent resource for Rosetta developers and users.
The best way to search the forum is by using Google’s site operator:
In Google, put ‘site:forum.rosettacommons.org’ before your search terms.
Questions and Comments
For general usage questions or suggestions, we recommend starting a Discussion in the tool’s GitHub repository. This approach broadens visibility, encourages collaboration, and lets maintainers convert your post into an Issue if needed.
For members with access to Slack, the channel associated with the tool or the #how_do_i_do_x channel can also be used to get help and feedback.
General Questions and Concerns
Not sure where to go or who to contact?
Please fill out our Contact Form. Based on your choice in the Subject field, your inquiry will be routed to the member of the Organization Team best suited to help.
